The City of San Francisco is following the lead of Comcast and other corporations by using Twitter as a customer service vehicle.  The city’s 311 non-emergency service is now linked to Twitter, allowing cross or concerned residents to let city officials know about hazards and annoyances.

At the moment, the city is only accepting DMs, so the discussion is not as public as it could, or ought to, be.  But, the city is brave and smart, and I think they’ll open the conversation soon.

-Tom